1st Response Pest Management is a locally owned, family-oriented Pest Control Company proudly servicing all of Greater Columbus and Central Ohio since 2006.
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Pest Management Solutions
1st Response provides safe, effective, and convenient Pest Control Management with an emphasis on outstanding Customer Service and a caring approach to children and pets.
Our ultimate goal is to provide our Customers with Peace of Mind by consistently and reliably delivering prudent, valuable maintenance services along with dedicated, knowledgeable, and honest Customer Service.
Outstanding Customer Service
1st Response Pest Management has earned the Home Service Industry’s coveted Angie’s List Super Service Award (SSA) every year from 2008 through 2018. This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List.
For over 25 years the Consumers’ Choice Award has been considered a business seal of excellence. For recipients, the award not only constitutes the crowning achievement of their efforts, but also represents the knowledge that they have earned the trust and loyalty of consumers.
People Love Us on Yelp
1st Response is honored to announce it has received the coveted People Love Us on Yelp Award. This recognition by Yelp is given to local businesses that have achieved the highest level of customer satisfaction, as evidenced by its history and rankings on Yelp.
What Our Customers Are Saying
“Awesome company!! Amazing workers. Compassionate, caring and personal. They know you by name, always on time, and will answer any question you have, and will service any extra issue you need. They service our house and our company, and I will always refer them to any one and every one!” -Leslie S.
“1st Response is 1st rate! When I discovered that I needed to call a pest control company I ask a couple people if they had used a company and who. 1st Response was the name they gave me. I had read reviews online and was already thinking of contacting them but the recommendation made me feel comfortable with calling them. They responded to my inquiry very quickly. In fact the owner was the person who came to my home. He was very knowledgeable, professional and understanding. He did an initial treatment that evening and within in couple days has all that I needed completed. Quick, professional and cost competitive. Thank you.” -Pamela R.
“1st Response has helped us get RID of the bugs at our house! I despise having bugs around or in my house. They came out and made sure that we understood what they were going to do and explained the eco-friendliness of the stuff they use. The best customer service of any pest control company I've ever used (and I've used a few). Awesome how the guys wear the boot covers to make sure they keep their dirt off of our floors! I would highly recommend 1st Response to anyone looking to get rid of the bugs!” -Ken W.
“The tech (Chris) showed up promptly at the appointment time. He was uniformed and had booties for his shoes, both of which gave me a boost of confidence. Chris was pleasant, professional and patient with my questions....all of which he answered. He walked me through what the service entailed and why each thing was being done. He also gave me all the options for continuing service (which I selected). It's only been a day or two, but I can already see that the spiders are pretty much gone. We'll see if they stay that way, but even if they don't, Chris let me know that all I had to do is give them a call and they would come back out. I compared this service with several others including a number of national brands that you see advertised on TV. After researching the others and speaking to most of them on the phone, I got the best vibe from 1st Response. My gut was right. Whereas the national brands treated me almost like an inconvenience, the whole 1st Response team made me feel as though they valued my business and were going to work to earn it. The communication from the company was much appreciated. I got periodic emails and the day before, I got an automated call to remind me of the appointment. I would definitely recommend.” -Eric M.
“Chris arrived on time, explained everything he was going to do, and even made sure our neighbor's dog was indoors while he was applying the treatment. Bugs are not my favorite and Chris was very patient in explaining the options in battling insects, including various pricing choices. He walked my property with me and made the whole experience as pleasant as it could be. This is the first time we've used 1st Response but the appearance of professionalism, knowledge, patience, fairness and kindness was off the charts. I deal with a lot of vendors and these guys set the bar for courtesy and class. We are very grateful for their help.” -Kathleen D.
“The lady the answered the phone was super sweet. Not only did she diagnose my problem over the phone, she taught me a lot about what caused the problem and how these darn swarm ants take over my house during the night. The gentleman that came out to the do the work, Chris Brandt, was also amazing! He had fabulous customer service skills and got the job done for a very fair price and put us on a quarterly program. I cannot say enough great things about this company if you want friendly people, great service, and a reasonable price!!!” -Julie P.
“Holy smokes! They are the best! Like seriously, if you need creepy crawly help or help with other things that scurry about, they are your people. They are incredibly kind, friendly, and understanding. They have a lot of patience and explain things thoroughly. Can't say enough good things about them. We have been using them for a couple years now and have had continued reliable and excellent service.” -Krista K.
“We ended up with a dreadful flea infestation brought on by the adoption of a stray cat (who is now a permanent member of our family). Jay and his crew are amazing! They managed to transform my dismal situation into a giant relief. He saved my sanity and my pets are just as thankful as I am! I will certainly be back if I ever need their services again. I highly recommend 1st Response!” -Phil M.
“I’ve been a customer for about six months and have been happy with the service from the technicians and the office manager. If I have any issues, they do follow-up treatments free of charge. It definitely seems like they are doing something right from an HR perspective. It appears they have people that enjoy their job and do quality work. I recommend them, for sure! -Brittany M.
“Excellent. No more giant ant hills and no more mice in the house. I have been a customer for over a year and I participate in their year-round program to make sure the rodent problem doesn't happen again. We live on wooded acreage so keeping rodents out of the house is challenging but 1st Response has managed to keep pests away. Every technician has been extremely courteous, prompt, professional and thorough. The company cares about its customers and it shows.” -Lorie A.
“The first (and only) company to respond to our Angie’s List call for help. And, 1st Response really delivered. I received a phone call in less than an hour of posting the request and an email confirming the $250 estimate to remove what turned out to be a monstrous hornet nest. Less than 24-hours of our call, the nest was removed. Fantastic service from receptionist to field tech! Very highly recommended!” -Dean S.
“If you are looking for 1st class pest control services, 1st Response is as good as it gets!! The staff are super friendly and very knowledgeable, especially Lisa! She is so kind and will answer all of your questions and she always knows what to do to help you as quickly as possible! We have used 1st Response for a variety of pest issues and have never been disappointed! 5 star service 100%!” -Megan M.
“I have been working with 1st Response for just over two years and they are by far one of the most organized companies I've come across. Their record keeping, scheduling, professionalism, and quality of work out shines the other folks in the area. Stephanie and Lisa in the office are magicians at getting squared away for us. You'd be wise in putting your trust in them.” -Robert Y.
“Have always used this company from day one. They are the best of the best. I will not recommend any company that I don't trust. I recommend them to anyone and everyone. Business, residential, anyone. They are there if you need them 24/7. Awesome prices, and even more amazing customer service. You won’t ever go back to a chain pest control after you use them.” -John P.
“Best pest control company in central Ohio!” -Kenny W.